Freshchat

Freshchat modernizes customer support through conversational AI that provides instant assistance across channels while seamlessly transferring complex issues to human agents. This messaging-first platform meets customers on their preferred channels with intelligent, context-aware support. Features include AI-powered chatbots, omnichannel messaging, contextual conversations, team inbox, and analytics. Perfect for e-commerce businesses providing instant support, SaaS companies handling product questions, service businesses booking appointments, and growing companies scaling support. Plans start at $15/agent/month with chatbot features. Essential for businesses recognizing customers expect instant messaging-based support rather than traditional email/phone, providing immediate AI assistance for common inquiries while routing complex issues efficiently to human agents who receive full conversation context.